Frequently Asked Questions
- What is the cost of shipping and handling?
- How may I pay for my order?
- How are Renaltabs shipped?
- Can I ship them to a P.O. box?
- What is the expected delivery time?
- Do I need a prescription?
- Can I get your products at the pharmacy?
- Does my insurance or Medicare cover Renaltabs?
- Is my credit card information safe?
- May I purchase for a family member or friend?
- If I order a years supply will they go bad?
- Can I order more than one bottle?
- Do you automatically send my next shipment?
- Where can I find my customer number?
- How Often and when do I take RenalTab vitamins?
- Do I have to be a Dialysis patient to take Renaltabs vitamins?
Q: What is the cost of shipping and handling?
A: Shipping and handling is $ 1.50 and may be modified from time to time due to USPS increases.
Q: How may I pay for my order?
A: You may pay in several ways: Credit card or debit card, personal checks or Money order.
A: First Class Mail.
Q: Can I ship them to a P.O. box?
A: Yes, they are shipped First Class Mail directly to your Post Office Box.
Q: What is the expected delivery time?
A: On the West Coast 2-4 working days; Mid-West residents three to five working days. East Coast resident 3-5 working days. 94% of our orders are shipped the same day.
A: No, all of our products are non-prescription.
Q: Can I get your products at the pharmacy?
A: Typically no, Pharmacy’s are reluctant to handle over the counter products due to lower cost margins.
Q: Does my insurance or Medicare cover Renaltabs?
A: Typically no, Renaltab products are “Over the Counter” products and not normally covered by Medicare or Insurance providers. In cases where they do, the cost of the co-pay is quite often greater than our retail price.
Q: Is my credit card information safe?
A: Yes, at the web site level we use security technology to protect your information. At the company level we use encryption programs and delete credit/debit card data upon authentication.
Q: May I purchase for a family member or friend?
A: Of course, “Care Givers” are an important part of our patient relationship and we appreciate the support and help given by Care Givers.
Q: If I order a years supply will they go bad?
A: Renaltabs will typically be shipped with 16 months or more remaining on the expiration date.
Q: Can I order more than one bottle?
A: Yes, for large orders contact us at 800-345-3838 for additional discounts that may apply.
Q: Do you automatically send my next shipment?
A: No, you may contact us directly 800-345-3838 or mail in your reorder form in the provided return envelope at your convenience.
Q: Where can I find my customer number?
A: Several places. On your invoice it is located at the top center in red numbers. On the Reorder form on the front side in handwritten red numbers.
Q: How Often and when do I take RenalTab vitamins?
A: You should take them as directed by your health care professional. The convention is, one a day. On the day of dialysis after dialysis, on the off days at a convenient time with or without food.
Q: Do I have to be a Dialysis patient to take Renaltabs vitamins?